FAQ

What if my home isn’t cleaned the way I want?

We guarantee you’ll be completely satisfied with every clean of your home. If not, just let us know and we’ll put it right within 24 hours guaranteed, at no extra cost to you. If not, you won’t pay a penny for your service.

What happens if my cleaner is sick or on vacation?

Your scheduled appointment will never be missed, even if your regular housekeepers are sick or unavailable. We appreciate that you need to be able to trust the people in your home, that’s why we make it our goal to provide you with the same housekeepers for every appointment.

What if you break something in my home? Are you properly insured?

You can rest assured knowing that every member of the Jumlad Cleaning Services team cleaning your home is fully covered by the most comprehensive policy in the industry.

What happens if one of the cleaners is injured while cleaning my home?

Have confidence in the fact that every Jumlad Cleaning Services team member entering your home is covered by our comprehensive insurance policies.

Do I have to be home while you are cleaning?

No, you do not have to be at home during the clean. The decision is yours. You may want to be there during the initial cleans so you’re 100% comfortable with us cleaning your home.

Do you provide your services in my area?

We are based in Lee Green but have cleaners available across South East and East London.  Call us on 020 32913139 to see if we cover your area.

How long will it take to clean my home?

Based on the services you require, size, condition of the property We will be more than happy to suggest number of working hours required based on your own specific requirements.

 Do I have to let the cleaners in and out?

No, the housekeepers are all stringently vetted and experienced so that you can leave them to clean alone at your premises. We are key holders for our numerous clients and all of our keys are locked in a safe storage box. We take pains to familiarise ourselves with your particular security and alarm systems and evacuation policies. Alternatively, if you have concerns with giving your keys to us, you can leave your keys in a safe place at your home and we will replace it once the housekeepers have done the job.

When do I pay for my services?

We accept most methods of payment, including:

Cash – Please just leave the correct amount out for your cleaner and they will gladly deliver it to us on your behalf.

Cheque – To pay by Cheque, please make the cheque out to Jumlad properties limited, and either leave it for your cleaner to collect, or mail it to Jumlad properties Limited, 20 Hartley Road welling, DA16 1BB

BACS Transfer – To pay by BACS Transfer, please give us a ring or send us an email at info@jumladproperties .co.uk and we will be happy to give you the account number and sort code. Also, please make sure to include your Customer Number in the reference for the payment

Standing Order – To pay by Standing Order, please give us a ring or send us an email at info@jumladproperties.co.uk and we will be happy to help you setup the correct amount and frequency of payment. Also, please make sure to include your Customer Number in the reference for the payment.

What happens if I want to cancel my appointment or move it to another day?

That can be easily arranged for you. Simply give us a call or send us an email and we’ll happily reschedule your appointment to the next available date. If you wish to cancel your appointment we will provide you with a full refund, no questions asked. The only thing we ask is to give us 24 hours cancellation notice. This just helps us with scheduling other clients. If 24 hours notice is not given, you’ll incur 25% of the estimated cost.

Can I be sure that the products you use won’t expose my family to any health risks?

You don’t need to worry as we only use the products you provide.

I have pets at home, do I need to let you know beforehand?

Yes, you need to  let us know how many pets you have, and if they require any special attention. In most cases, your pets won’t be a distraction and your service will be carried out as normal.

Do I need to prepare my home beforehand?

Not necessarily. We do recommend that you tidy any personal belongings or important document prior to the visit. Anything that you think could be a potential obstacle we recommend you tidy it before we commence cleaning.

Will the cleaner come on the same day each week?

Yes they will, but if you need to change your regular day you should talk to your cleaner to make sure they are available on that day. Friday is a particularly busy day, so try to avoid a change to a Friday if possible.

Will the same housekeepers clean my home every time?

If you are happy with the team and would like them to clean your home each time, we will strive to provide you with the same team every time, however this can’t always be achieved due to holidays, sicknesses or cleaner leaving the agency. You are welcome to make prior arrangements by contacting our office ahead of time.

How do I know that I can trust the cleaner?

All our Cleaner are interviewed face-to-face and references are obtained and most of our cleaner have a current CRB certificate (criminal record check). We also have strict vetting procedures to make sure that our staff are legally allowed to work. As part of our ongoing quality control programme, we encourage feedback on the standard of work.